Return & Exchange Policy

Return & Exchange Policy – GULZUL

At GULZUL, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Exchange Policy

Exchanges are accepted within 7 days of receiving your order.
Items must be unused, unwashed, undamaged, and in their original packaging with tags attached.
Customers can exchange products for a different size or another available item of equal value.
Exchange requests made after 7 days of delivery will not be accepted.

Return Policy

Returns are accepted only if:
The item received is damaged.
The wrong item was delivered.
The product has a manufacturing defect.
Return requests must be submitted within 3 days of receiving the order, along with clear photos of the issue.
Refunds will be processed after inspection and approval of the returned item.

Non-Returnable Items

Sale or discounted items.
Customized or altered products.
Products that have been used, washed, or damaged by the customer.
Exchange & Return Process
Contact our customer support team via WhatsApp or email.
Provide your order number and reason for exchange/return.
Our team will guide you through the process.
Once approved, send the item back to the provided address.

Shipping Charges

Customers are responsible for exchange shipping charges unless the item received is defective or incorrect.
Original shipping charges are non-refundable.

Contact Us

For exchange or return requests, please contact:
Brand: GULZUL
WhatsApp: 03701844436
Thank you for shopping with GULZUL — Where Elegance Meets Timeless Style.